FAQS

About OMKITCHEN
What is your food philosophy?
At OMKITCHEN, our philosophy is all about making healthy and organic food accessible to everyone. We are believers of consuming fresh, organic, unadulterated food that provides nourishment to lead a balanced lifestyle.
Why choose OMKITCHEN?
We help you put healthy eating on autopilot-no more hassle with going to market, selecting fresh ingredients, or meal preparation and cooking. Instead, you get home-cooked meals that taste as great as they make you feel, and are freshly made and delivered to your door for every occasion.
How can I contact you?
For any inquiries, you can call customer service at +91-8882210294, visit our contact page, or drop us an email at info@moreorgo.com.
How does your service work?
We're a meal delivery service provider with a healthy twist. Simply pick your plan online or call us to choose from our menu options. We source fresh, organic ingredients, transform them into healthy, delicious meals, and deliver them fresh to your home or workplace. All you need to do is eat and relish the cuisine! Of course, you can also thank us later.
Where are your meals prepared?
Our meals are currently prepared fresh at our premises in Sec-2, NOIDA (UP).
Meal Subscription
How does an OMKITCHEN subscription work?
When you subscribe to one of our meal plans, our chefs prepare the food according to your prescribed schedule and ship it to your premises. All you have to do is relish the delectable dishes prepared for your health and nourishment. Monthly subscribers are entitled for applicable offers and discounts.
As a subscriber, how do I skip a week of meals when I am not available?
Give us a call at +91-8882210294. Please note that we need to be notified one day in advance (12:00 pm IST) for any change in next day's delivery.
How many people does each meal feed?
Each meal is designed to serve one individual, but feel free to share with your friends and family!
Can I include additional snacks and sides in my delivery?
Yes, you can easily add any extras to your order at an additional cost.
Can I order only for the days I want?
Yes, You are more than welcome to enjoy them whenever you like!
How does A La Carte work?
If you don't want to join a subscription, you can check out through our A La Carte menu for one-time, standalone orders. We offer various breakfasts/snacks, bulk meal items and sides, and a limited number of entrees. Please note that all A La Carte items are based on availability and an INR minimum order.
Do you have a children's menu?
We do not currently have a menu specifically for children. However, our meals are suitable to all ages and many families enjoy our plans with their children. When ordering, please be cautious about any allergies your child may have and specify the spice level requirement.
Delivery & Shipping
How does shipping and delivery work?
Once your order is prepared, the meal is packed and delivered to your premises by our delivery team, who will collect the boxes next day. You are required to keep the boxes safe at the reception for collection. Any damage or loss of the tiffin boxes are charged at Rs 900 from the client.
How much does shipping cost?
Shipping depends on the distance and the minimum order quantity. MOQ of Rs 2500 is delivered free.
Order & Billing
When will I be billed?
You will be billed automatically for every delivery until you cancel or place the service on hold, 12 hours in advance. Any hold/cancellation can be made by calling us at +91-8882210294.
Will I get a refund if I'm not satisfied with my order?
Refunds are not guaranteed and are based on a case-by-case basis. Give us a call at +91-8882210294 if something is wrong with the food and we will do our best to accommodate you.
Can I view my order online?
We are working on this and you will be able to see your orders online soon.
Packaging & Recycling
How are the meals packaged?
Our meals are packaged in BPA-free, microwave-safe glass bowls.
What should I do with my box after my delivery?
We provide a free pick up service to collect the box the next day.
Nutritional Information
What kind of ingredients do you use?
We source seasonal, locally-grown organic ingredients directly from farmers, which are tested in our accredited lab to check for the presence of 127 pesticides.
How are the meals prepared? Is anything fried?
Every meal is made from scratch, just like you would prepare in your own home, only in much larger quantities. As per the requirement and the menu, our preparations may be freshly fried, but not double fried.
What kind of oil is used for cooking?
We use only kachi ghani mustard oil, desi ghee and olive oil for cooking.
Do you use any refined sugars?
Our desserts are made without refined sugar. They are sweetened naturally by use of honey, dates, bananas and apples. We also use Gur (Jaggery) sugar in the majority of our preparations to avoid using overly processed sugar.